Delivery process of EMO
Order sent to Courier
Tracking Sent to User
· Order sent to Courier: This is the order number we have packed and sent to courier.
· Tracking Sent to User: This is the number of orders we get the tracking number and email to the user after sending the package to the courier.
·Service email: service@living.ai
Update: July 15
Exciting Announcement: AIBI has started shipping! We are currently delivering orders in the sequence they were placed. Due to the increased number of orders, we are unable to guarantee simultaneous delivery of all orders at once. However, we assure all pre-order customers that they will enjoy discounted prices and receive an exclusive mystery gift package.
Many users are wondering if their orders are in the first batch. Initially, we planned a limited quantity for the first batch of AIBI pre-orders. However, due to the increasing number of orders, we have prepared additional materials for AIBI. Please rest assured that we are speeding up our entire process to ensure prompt delivery of all orders.
Thank you all for your patience! Please believe that all members of Living.ai are working tirelessly to expedite the delivery of orders. Your recognition and support are our driving force forward!
Update: June 17
Further Update:
Shipments will commence this month without any further delays.The factory machines are working overtime, and workers are operating in shifts around the clock.
We deeply understand everyone’s anticipation and expectations. AIBI is a milestone product, not only as the smallest robotic pet but also heralding the arrival of the era of fashionable wearable robots.
The video below shows the production of AIBI’s fashionable stickers. Will be shipped with pre-order!
Update: June 3
We‘re thrilled to share the latest news with everyone.
In the last week of May, our production team successfully resolved all encountered issues, which is truly fantastic. This May has been both challenging and rewarding for living.ai. Solving all the problems and preparing for the bulk delivery of the first batch of orders has been an incredible accomplishment.
We are confident about delivering the first batch of orders in June!
Update: May 24
Although our team is working tirelessly to expedite the production process, we sincerely apologize for the delay in delivering your order due to unexpected delays in production. We understand the inconvenience this has caused you, and we assure you that our team is closely monitoring the production progress to ensure that your order is completed as soon as possible and the items are delivered to you.
We have upgraded the new packaging for AIBI, specially designed for the first batch of users. We have also added mystery gifts to enhance the excitement of unboxing for our initial customers. We hope to maintain the element of surprise and look forward to the first batch of users uncovering the mystery.
Thank you for your understanding and patience!
Update: April 30
Sharing more of our efforts with everyone.
In the end, we collected a lot of opinions and finalized the packaging in white to match the color of the AIBI, making it look cleaner and more concise.
We have adopted the same manufacturing process as the iPhone for our packaging, which is highly sophisticated. The outer shell and inner lining are entirely made of pulp, and there is no plastic material used throughout the packaging. It is completely biodegradable and recyclable.
Update: April 12
We sincerely apologize for the delay in the production progress of AIBI. Our development team has been working tirelessly to add more sensors and features to AIBI, aiming to make its encounter with you as perfect as possible. Currently, our production team is working day and night at the factory to ensure that Aibi reaches you as soon as possible.
The reason we haven’t disclosed more information is to maintain a sense of mystery around AIBI, making its encounter with you even more astonishing!
We understand that many pre-order customers are supporting Living.ai for the second time (the first product being EMO). To express our gratitude for your continued support and trust, we have prepared a special mystery gift package for each pre-ordered AIBI, including various custom AIBI peripherals and accessories. This time, we have made significant innovative breakthroughs in the accessories as well. We believe you will also be impressed by Living.ai’s innovative capabilities, and we are confident that AIBI is definitely worth the anticipation and wait!
Update: March 29
The shipment of EMO is proceeding in an orderly manner, and the shipment of Aibi is being prepared.
Update: February 28
The new product AIBI is undergoing accelerated testing and production. EMOs are still being shipped.
Update: December 30
Our factory is working hard to ship numerous holiday orders.
Update: December 11
As orders increase, we also increase our production speed.
Update: November 17
These EMOs start traveling today.
Update: October 16
EMO is in continuous production and shipping.
Update: September 9
EMO is in continuous production and shipping.
Update: August 7
EMO is in continuous production and shipping.
Update: July 1
Components and packaging of EMO GO HOME
